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Case Study 2: Vocational Rehabilitation
Upon receipt of referral, the Injury Treatment Operations manager would contact the referring agent (within 24 hours) to acquire additional information in regards to the claimant in order to match the referral with the most appropriate senior consultant. Factors taken into consideration at this time include nature of referral, nature of injury, date of injury, complexity of claim as reported by agent, the industry in which the injured worker has been employed and the geographical residence of which the injured worker resides. In light of the specific case study, Injury Treatment would refer this client to one of our senior rehabilitation consultants who has extensive experience working with injured workers in the Aged Care / Health Service Industry with varying physical injuries. Following allocation of referral an email is sent to agent and employer to confirm receipt of referral and consultant contact details (24 hours).
Upon allocation of referral, our rehabilitation consultant would review all documentation available, conducting a gap analysis of additional documents required and specific information to be acquired from the agent. Taking into consideration the case study the questions most likely to be asked of the agent at first contact (within 24 hours) would be
Pending provision of this information, our rehabilitation consultant would contact the injured worker (within 24 hrs of receipt of referral) to discuss reason for referral and role of Injury Treatment combined with the injured worker’s rights and responsibilities whilst in receipt of S38/S40 workers compensation benefits.
Further, it is at initial contact, that our rehabilitation consultant would organise the Initial / Vocational Assessment meeting time (to be conducted within 5 business days). Further, our rehabilitation consultant may also contact the employer, if deemed appropriate by the agent (within 24 hours) to acquire any additional information and to relay nature of referral.
To ensure optimal communication across all parties, we would send an email to agent and employer to confirm the Initial / Vocational Assessment appointment date, time and location.
Injury Treatment’s Vocational Rehabilitation model incorporates 5 phases
Referral and Case Review Phase
Initial / Vocational Assessment Phase
Strategy Development Phase and Case Streaming Phase
Vocational Intervention Phase
Post Placement Monitoring & Outcome Phase