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Injury Treatment utilises a range of methods to obtain customer feedback. These include written and/or telephone surveys, customer forums and surveys of injured workers following case closure. In doing so the following outcomes are achieved:
Injury Treatment act rapidly on feedback from our customers and seek resolution to your expectations. This way we ensure the highest quality interventions are being provided to meet our customer's expectations.
Unlike many of our competitors, Injury Treatment’s organisational structure has grown with a truly customer-centric focus. Injury Treatment has dispensed with the traditional hierarchy that has caused so many organisations to become slow in their response, poor in their communication and lacklustre in their performance. At Injury Treatment, each customer has direct access to the most senior level of management. All employees, including the directors, stay close to our customers through the provision of our high quality services on a day to day basis.
Black and White Cabs:
“Black & White Cabs engaged Injury Treatment to provide ergonomic training for our Brisbane office and call centre staff. The training program was well received by all of our 120 plus staff who were appreciative of the program and the on-going benefits. Of significant benefit to Black & White Cabs was the opportunity for us to engage the services of Injury Treatment when one of our staff injured themselves at her local gym. Our staff member suffered a relatively serious injury to her spine. We engaged Injury Treatment to assess her work space as well as developing a return to work program. Within a four-week time frame our employee had returned to full-time work; no longer needed back surgery and Black & White Cabs saved a potentially lengthy recovery period for a valuable staff member. We can't speak highly enough of Injury Treatment”.